Feeds

BT Surftime: All men are not born equal

BT Internet customers told they can't sign up until August

  • alert
  • submit to reddit

Seven Steps to Software Security

BT Internet users are being forced to wait at least one month longer than new customers to sign up for BT Surftime.

Existing users were angry after being told today by the BT Internet customer helpdesk that they could not register for BT's unmetered Surftime package until August... unlike new customers, who can sign up for the shiny new service from today.

BT confirmed there would be a delay for existing BT Internet customers, citing difficulties in switching users between the two different payment systems. BT Internet is charged monthly via credit card, whereas Surftime charges are to be added to quarterly phone bills.

But a BT representative said the company expected to have the problem fixed at the end of June, and that the customer helpdesk had "got it wrong". BT was working round the clock to get an automated system in place that could transfer customer details between the two schemes, he said.

He laughed off suggestions that the company was favouring new customers over its established users. ®

Boost IT visibility and business value

More from The Register

next story
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
Price cuts, new features coming for Office 365 small biz customers
New plans for companies with up to 300 staff to launch in fall
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.