Feeds

BT Surftime: All men are not born equal

BT Internet customers told they can't sign up until August

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

BT Internet users are being forced to wait at least one month longer than new customers to sign up for BT Surftime.

Existing users were angry after being told today by the BT Internet customer helpdesk that they could not register for BT's unmetered Surftime package until August... unlike new customers, who can sign up for the shiny new service from today.

BT confirmed there would be a delay for existing BT Internet customers, citing difficulties in switching users between the two different payment systems. BT Internet is charged monthly via credit card, whereas Surftime charges are to be added to quarterly phone bills.

But a BT representative said the company expected to have the problem fixed at the end of June, and that the customer helpdesk had "got it wrong". BT was working round the clock to get an automated system in place that could transfer customer details between the two schemes, he said.

He laughed off suggestions that the company was favouring new customers over its established users. ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.