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CIX denies customers forced MD departure

But promises to revise Ts&Cs

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Internet Security Threat Report 2014

CIX, the ISP under attack from its customers for imposing punitive new terms and conditions, has a new managing director.

Graham Davies, former sales and marketing director at CIX, has replaced Doug Birtley, who left the company to "run other business interests".

Davies scoffed at suggestions that Birtley's departure had anything to do with the CIX Ts&Cs fiasco.

"I can promise you [Birtley's departure] has nothing to do with the terms and conditions issue," he said.

"Doug has left the company to run other business interests," he added.

The offending Ts&Cs that have worked CIX users up into such a lather included forcing users to hand over copyright of their material to the ISP if it was posted on CIX; instant dismissal from the service if CIX users put a foot wrong; and a rather unsavoury punitive interest charge of four per cent above base rate for late payers.

Davies said that the whole issue was very complicated in light of recent legal cases but added that CIX was currently revising the Ts&Cs to account for the barrage of customer complaints. ®

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