Feeds

Intel's Cape Cod fishy smell – official

It's the Dear John letter from Satan Clara

  • alert
  • submit to reddit

Boost IT visibility and business value

Whenever a reseller or distributor gets a letter from Intel starting off with the words Dear Valued Customer, she or he expects trouble. And so it proved when they received the following missive from Satan Clara notifying them of a certain Coddish stink coming from the CC820. Here is the letter the channel got, reproduced in full.

Hillsboro logo

May 10, 2000

Dear Valued Customer,

The Intel Desktop Board CC820 Product family has been placed on product build hold and shipment hold due to intermittent system reboots and hangs. Intel has found that some boards/systems using the Intel 82805AA Memory Translator Hub (MTH), including the Intel Desktop Board CC820, may be sensitive to system noise caused by the simultaneous switching of signals on the MTH buses. In some instances, this issue may potentially lead to data corruption failures.

The system reboot/hang occurrence is very intermittent and was only recently confirmed on the Intel Desktop Board CC820. Heavy memory usage (such as a synthetic memory test) increases the occurrence rate, but intermittent system reboots/hangs have also been observed in normal operating environments. There is no board/system level resolution for this issue at this time.

This issue does not impact boards or systems using the Intel 820 Chipset with RDRAM* memory such as the Intel Desktop Board VC820.

Because the Intel Desktop Board CC820 has been placed on product build hold and shipment hold, customer deliveries of the CC820 will be impacted. Check with your Intel Representative for details.

Intel is recommending that customers do not ship any products using the Intel MTH component. As a result, Intel also recommends that customers put their Intel Desktop Board CC820 based products on immediate build and shipment hold at this time.

Product refunds/returns will be addressed through Intel's product warranty procedure. Details are still being worked at this time and will be communicated as soon as possible. Please contact your Intel Customer Support representative for details.

Intel stands behind the products we sell. We appreciate your continued support and we work hard each day to build upon your trust in the quality and reliability of our products. How our customers feel about our product matters greatly to us and we appreciate the opportunity to serve your computing needs, both now and in the future.

As an alternative to the Intel Desktop Board CC820, we recommend the following:

The Intel Desktop Board VC820 is a high performance desktop board based on the Intel 820 chipset. This board uses high bandwidth RDRAM* to provide maximum speed and responsiveness in even the most demanding applications. The VC820 desktop board features the latest Pentium III support (in the S.E.C.C. 2 packaging), ATA/66 hard drive and AGP 4X support, and a full size ATX footprint for maximum expandability.

The CA810E Desktop Board provides an integrated system solution that combines a rich video performance, on-board Creative* PCI audio, and support for PC100 SDRAM. The CA810E also has an Intel 10/100 LAN option for networking or high bandwidth Internet connections. The CA810E supports Intel utilizing a socket 370 interface only.

Thank you again for your patronage and please accept our assurances that we are working harder than ever to bring you the highest quality, highest performing computer products.

Sincerely,

Intel Corporation

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.