Feeds

Asus under fire over Intel recall

No swap, just cash. Oh, and Intel under fire too...

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Major Taiwanese mobo manufacturer Asus has clarified its position on the i820 recall forced on it because of Intel's little problem with the memory translator hub on synchronous memory boards.

But Asus, rather than replace their i820-based motherboards with spanking new Rambus-based solutions, is only offering a refund to customers, causing some to question the policy.

The firm, which is widely believed to be one of the biggest suppliers of mobos using the duff chipset, has just emailed its customers with the following information:

"Dear Valued Customers,

"It has been brought to the attention of Asus of problems associated with some motherboards that use the Intel 820 chipset in combination with the memory translator hub (MTH). Due to these problems, our distributors have been authorized to accept the return of these motherboards for a full and complete refund. Please contact your place of purchase to return your motherboard.

"More information regarding this issue can be found in our website: [here] or please see attachment.

Thank you for your patience."

While Asus' solution might be simpler in terms of logistics, one customer said: "It seems that at the very least ASUS intends to encourage if not force by singular choice the option of a mere refund on its MTH affected boards. Who knows what has transpired between Jonny Yeo and Intel on this. I wonder if this is a first offer to users and more will follow for 'squeaky wheels' or if this is the extent of the coverage to ASUS users on this. I for one will probably not use ASUS again if that is the case, despite my extremely good relationship with them so far and my previous high regard and untarnished respect for their firm."

Meanwhile, Intel's proposition to replace defective Cape Cod mobos with VC820s and 128MB of Rambus RIMM seems to be somewhat problematical too. One customer was told by Intel earlier this week that the probability is that the RIMMs will be PC700 non-ECC parts.

However, the VC820 has two RIMM slots, and the other slot will have to be replaced with a continuity RIMM, which Intel is not supplying with the replacements. This will cost money, the continuity parts are hard to find. He has tried four major distributors without success and does not know how much extra he will have to pay.

And Chipzilla has started to gently massage the English language by telling its customers that the recall is not a recall at all, but an "optional replacement". Some option, huh? ®

RegistrOid 666

Microsoft's spell checker in Office2K returns Rambo, when it encounters the word Rambus in a document.

The Essential Guide to IT Transformation

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.