Asus under fire over Intel recall
No swap, just cash. Oh, and Intel under fire too...
Major Taiwanese mobo manufacturer Asus has clarified its position on the i820 recall forced on it because of Intel's little problem with the memory translator hub on synchronous memory boards.
But Asus, rather than replace their i820-based motherboards with spanking new Rambus-based solutions, is only offering a refund to customers, causing some to question the policy.
The firm, which is widely believed to be one of the biggest suppliers of mobos using the duff chipset, has just emailed its customers with the following information:
"Dear Valued Customers,
"It has been brought to the attention of Asus of problems associated with some motherboards that use the Intel 820 chipset in combination with the memory translator hub (MTH). Due to these problems, our distributors have been authorized to accept the return of these motherboards for a full and complete refund. Please contact your place of purchase to return your motherboard.
"More information regarding this issue can be found in our website: [here] or please see attachment.
Thank you for your patience."
While Asus' solution might be simpler in terms of logistics, one customer said: "It seems that at the very least ASUS intends to encourage if not force by singular choice the option of a mere refund on its MTH affected boards. Who knows what has transpired between Jonny Yeo and Intel on this. I wonder if this is a first offer to users and more will follow for 'squeaky wheels' or if this is the extent of the coverage to ASUS users on this. I for one will probably not use ASUS again if that is the case, despite my extremely good relationship with them so far and my previous high regard and untarnished respect for their firm."
Meanwhile, Intel's proposition to replace defective Cape Cod mobos with VC820s and 128MB of Rambus RIMM seems to be somewhat problematical too. One customer was told by Intel earlier this week that the probability is that the RIMMs will be PC700 non-ECC parts.
However, the VC820 has two RIMM slots, and the other slot will have to be replaced with a continuity RIMM, which Intel is not supplying with the replacements. This will cost money, the continuity parts are hard to find. He has tried four major distributors without success and does not know how much extra he will have to pay.
And Chipzilla has started to gently massage the English language by telling its customers that the recall is not a recall at all, but an "optional replacement". Some option, huh? ®
Microsoft's spell checker in Office2K returns Rambo, when it encounters the word Rambus in a document.
Sponsored: Today’s most dangerous security threats