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ISP tells miffed subscribers to shop elsewhere

'Customers have every right to vote with their feet,' says Screaming.net boss

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Internet Security Threat Report 2014

Screaming.net subscribers should stop whinging about the ISP's move to 24/7 unmetered access - if they don't like it, there's nothing stopping them from going elsewhere. No one at World Online, the e-outfit that bought out Localtel and Screaming.net earlier this year, said as much - obviously - but reading between the lines that's what one executive was driving at when he spoke to The Register earlier today. "Seventy per cent of calls we've received say [our 24/7 unmetered Net access] is a great product," said Jeremy Stokes, a director of World Online and the former head of Localtel and Screaming.net. "We're signing up 2500 people every day." Responding to criticism from some Screaming.net customers who are peeved that they're being forced to up their monthly subscriptions for a 24/7 unmetered service when all they wanted is unmetered off-peak access, stokes said: "Customers have every right to vote with their feet." Diplomatic to the end, Stokes added: "The product isn't for everybody... I do sympathise with their concerns." World Online introduced 24/7 unmetered access earlier this month. The service costs £14.99 a month - up from the £9.25 a month Screaming.net users were paying for unmetered off-peak access. Tsk, there's no pleasing some people. ® Related Stories World Online flat fee ISP is Screaming by any other name

Internet Security Threat Report 2014

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