SAPping the will to live

It's a dirty job, but someone's got to learn it

Massachusetts-based Global Knowledge is launching a series of products for forgetful Brits. You know the scenario: your boss sends you on a course to learn about one of the latest complicated software applications. It seems to make sense at the time, but the minute you're back in the office you've forgotten half of what was taught. Global Knowledge claims to have the answer in its On-Demand Personal Navigator tool. This nifty piece of software will show post-training IT Luddites which buttons to click to get around SAP R/3, PeopleSoft's ERP and CRM products, and Siebel Systems' CRM products. Users click on the icon and it points them, via a red laser-like beam, in the right direction and stops them getting the sack for forgetting the instructions. On-Demand for PeopleSoft and Siebel products will start shipping in Europe this month - it has been available for SAP since December. The software costs around £100 per desktop, plus an 18 per cent yearly software maintenance fee, with a minimum number of 300 users. According to Global Knowledge, over 200 companies, or 250,000 desktops, use its One-Demand SAP product – which it launched in the US two years ago. ® Related story Poor Luddites to get computer training

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