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No customer support please, we're Sony

Radical new approach to Web help

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Top 5 reasons to deploy VMware with Tegile

The Internet provides a fantastic resource for customers trying to get help and advice on their purchases. Whether you need a new driver for your video card or need to know how to program your VCR's timer, the Web is the best place to start. Well in most cases it is, unless the company concerned is Sony. When a Sony Walkman is accidentally plugged into a 9V AC power supply rather than a 6V DC one, nasty things happen to the innards. An email was sent to the tech support address on Sony UK's Web site, asking what damage could have been caused, if it was likely to be repairable, and what cost might be involved putting it right. Three days later a reply arrived, thanking the hapless owner for their enquiry and advising them to look up their local dealer in Yellow Pages. Now that's what we call progress. ®

Secure remote control for conventional and virtual desktops

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.