HP punters shout online over missing W2K driver

All the fun of the forum

Hewlett-Packard customers are complaining about the vendor's lack of W2K drivers. The Yahoo.com-hosted forum aims to shame HP into making a Windows 2000 driver for the Scanjet 4200. Not much to ask for, is it? Started by a user in Georgia, the Scanjet 4200 club has collected 129 messages so far from HP punters angry at the company's tardiness. "..the problem that many users are facing is the fact that we may never see any support for Windows 2000. Many, including myself, bought this scanner because it was listed on Microsoft's HCL. In retrospect, I probably shouldn't have based me [sic] decision on this but I did, oh well," wrote one. "Anyways, will HP, a world class company, write a driver for this scanner? I certainly hope so. If they don't, I am sure that they have just lost quite a few loyal customers, along with a large chunk of their reputation as customer friendly," it continued. The group has approached HP, but are still waiting for the vendor to supply the relevant software. Maybe HP has given priority to other drivers first? Graham Stewart, Microsoft alliance manager at HP, said he wasn't even aware that some drivers were missing. "I was aware we were bringing drivers to market in a timely fashion," he said. "It is our intention to have all products working under Windows 2000." And the date this was likely to happen? "I don't know. I'll have to get someone to call you back," he said. Someone more qualified than the head of HP's "Microsoft Alliance" division? Whoever it is, The Register is still awaiting the call. Microsoft itself issued the following statement: "Microsoft is working with all partners to help make the development of drivers easier. "However, there are no guidelines laid down and it has to be a business decision for all companies as to how quickly they deploy the drivers." The Scanjet 4200 Forum went live in December. Its goal is "to support the users of the Scanjet 4200 for any and all purposes". ® Related story Creative's forum gets censored now

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