Feeds

Telewest goes tits up in Bristol

Leased line customer blames SurfVeryLimited users

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Telewest has suspended registrations for its Cable Internet ISP amid reports of heavy congestion on its network. The cableco confirmed the news today, following a report yesterday on vnunet, but insisted that new registrations had only been put hold for a "couple of days". "We're adding modems to increase capacity," said Stephen Powers, a spokesman for Telewest. "It's just a short-term measure," he said. The cableco has been inundated with requests for people to join up to its SurfUnlimited tariff, which guarantees users unmetered access for just £10 a month. According to Powers, more than 100,000 people are now using Cable Internet, although he couldn't say exactly how many of those had signed up for unmetered access. Either way, its apparent popularity has led to a number of complaints about the poor quality of the service. Telewest is even compensating some users because the service they received was simply not up to scratch, although The Register has also received a number of emails praising the service. Elsewhere, Telewest business users have also complained about the service blaming SurfUnlimited users of hogging bandwidth. Tom Davis, of Cheltenham-based Webco, Webnetism, said: "Today a whole section of their (Telewest's) network has collapsed, based around Bristol according to tech support. "On Tuesday our leased line was down for six and a half hours, yesterday a couple of hours. "SurfUnlimited customers seem to be crippling the bandwidth that leased line users are supposed to be allocated," he said. Telewest said it was investigating the matter. ® Related Stories Refunds for SurfVeryLimited customers Telewest to offer unlimited Net access

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Gartner critical capabilities for enterprise endpoint backup
Learn why inSync received the highest overall rating from Druva and is the top choice for the mobile workforce.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.