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Leased line customer blames SurfVeryLimited users

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Telewest has suspended registrations for its Cable Internet ISP amid reports of heavy congestion on its network. The cableco confirmed the news today, following a report yesterday on vnunet, but insisted that new registrations had only been put hold for a "couple of days". "We're adding modems to increase capacity," said Stephen Powers, a spokesman for Telewest. "It's just a short-term measure," he said. The cableco has been inundated with requests for people to join up to its SurfUnlimited tariff, which guarantees users unmetered access for just £10 a month. According to Powers, more than 100,000 people are now using Cable Internet, although he couldn't say exactly how many of those had signed up for unmetered access. Either way, its apparent popularity has led to a number of complaints about the poor quality of the service. Telewest is even compensating some users because the service they received was simply not up to scratch, although The Register has also received a number of emails praising the service. Elsewhere, Telewest business users have also complained about the service blaming SurfUnlimited users of hogging bandwidth. Tom Davis, of Cheltenham-based Webco, Webnetism, said: "Today a whole section of their (Telewest's) network has collapsed, based around Bristol according to tech support. "On Tuesday our leased line was down for six and a half hours, yesterday a couple of hours. "SurfUnlimited customers seem to be crippling the bandwidth that leased line users are supposed to be allocated," he said. Telewest said it was investigating the matter. ® Related Stories Refunds for SurfVeryLimited customers Telewest to offer unlimited Net access

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