Feeds

Gateway: no support crisis at firm

Europe outsources when it needs to

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

A senior executive at Gateway in Europe said today that the company's ability to field support calls was based on seasonal differences, and there has been no crisis at the firm. That follows an allegation from a Gateway insider that the firm's support staff was at full stretch last week after it pulled the plug on three of its outsourcing firms, on instructions from the US to slim down costs. Mike Maloney, senior VP of consumer business at Gateway in Dublin, said that suggestion is completely untrue. "The US would never dictate something like that," he said. "We're a separate profit/loss unit in Europe". That meant that Gateway Europe decided its own policy. However, Maloney said that the support lines had been very busy over the last two weeks, and explained the company's policy on outsourcing support. He said: "We use a number of outsourcers to help us and we use them for flexibility. Our business is very seasonally based." It would not be possible to maintain the same level of permanent support staff the whole year round, he explained. "Typically, most [support] calls come in January and February," he said. Gateway Europe switched off the outsourcing contracts when the call level began to fall. "It was planned to happen and there's no change in our policy," he added. He said that while Gateway Europe preferred to handle all of the support calls itself, the seasonal variations meant that was not always possible. "It's been very busy over the last two weeks," he said. ®

The Power of One Infographic

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.