Compaq apologises for Presario freezes

Resource problems the big issue

A problem that causes a number of Presario 5800/5900 systems to lock up has forced Compaq to apologise to its customers. According to the firm, Compaq found that "a limited number of computers shipped to the field" experienced random lockups or low system resources. This is a software issue, Compaq confirmed. The company apologised for the problems caused to customers, which caused its support board to be bombarded by irate users over the holiday period. One Compaq technical support member said that the software that loaded on boot-up was decided by marketing rather than technical people. Software loaded at boot sometimes caused Windows 98 resources to fall to a critical level, causing the freezes. Compaq says that it has a fix for the problem, which is available on its Web site. ® See also Frozen Presarios found in Compaq support glacier

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