Feeds

Staples furious at Compaq Presario freeze-ups

Twenty five per cent return rate too high. Wait for Feb 16

  • alert
  • submit to reddit

High performance access to file storage

Another source at a major US retailer has written The Register to confirm, and complain about the Presario 5800 freeze-up we reported last week. A source at Staples US said there was around a 25 per cent return rate on the Presario 5800 series at stores throughout the US. Most PC companies that ship systems expect between a one to five per cent return rate -- at most. The retailer CEOs have infuriated bosses at Compaq, we can reveal, causing questions to be pointed directly at Mike Capellas, fresh at the company as its CEO, as to how and why the screw-up has occurred. Retail shops hate returns. Technical support personnel have done their utmost to fix the problems during the Christmas period. According to the Staples source, who confirms other reports from both Circuit City and Frys, the freeze up problem was compounded by Compaq also shipping Western Digital hard drives which fell far short of expectations. The Staples source added that Compaq was investigating the latest reports of hard drive fatigue. And, in a twist to our previous stories, Staples said it too will be carrying the new Compaq 7XXX family -- but will undercut its competitors by $100 per system. Compaq price drops will start two days after St Valentine's Day, which our 1999 calendar tells us is on the 14th of February. Compaq Houston was still not answering our calls, at press time. ®

Top three mobile application threats

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.