Feeds

HP forced to recall fibre channel adaptors

It's not just Sun that's got bovver from customers

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Updated A glitch in HP's fibre channel adaptors has forced the company to do a world wide recall of the parts, but now the problem is apparently fixed. A representative from HP UK confirmed that there had been a problem with fibre channel adaptors using the GLM laser component. But, he said, the problem has now been fixed. "We've fixed it for our customers," he said. "Some customers needed component replacements and in other cases we've been into sites and swapped units out. He claimed that customers were satisfied by the fixes that HP has now instituted. A corporate user of HP equipment told The Register yesterday that he had other problems with kit including CPU failures, raid controller failure, multiple disk failures and backplane problems. HP was unable to confirm these reports. Another end user of HP boxes, independently confirmed the reports. He said: "The recall happened about September time frame. Basically there was both a hardware and a software problem. Once the bad batch (it was a rather large batch) of hardware was fixed and the latest patches installed everything was good. "Our site didn't really roll out fibre channel until late November, and we haven't had any hardware problems after about 20 systems installed (but the software support in HP/UX 10.20 is a real kludge). "The CPU problems I think were more of a supply problem, the ones I saw were on K580's. We had several failures, a few more than usual when dealing with lots of hardware, but not too many. Finding replacements, however, was so hard that a production server ran for a week with a dead CPU. That one seems to have blown over too." He said: "I'm not sure if by backplane problems your corporate user was referring to the N-Class memory controller problem, but that one is nasty. You have to shut the machine off to check whether you are affected or not. Of course, if you are getting consistent kernel panics you probably already know that you are affected". ® See also Gartner warns of Sun server reliability problems

Website security in corporate America

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.