Feeds

GreatXscape changes its mind about capping Net access

It's all been a terrible mistake – you ain't kidding

  • alert
  • submit to reddit

The essential guide to IT transformation

Chaos has broken out at GreatXscape after the ISP admitted it "cocked-up" today when it announced it was set to cap the amount of free time users could spend online. The letter -- which was sent to all GreatXscape subscribers -- should only have been sent to those people who are about to join the service. It informed them that as of 9 December they would only be entitled to 20 hours of toll-free off-peak access a month instead of unlimited toll-free off-peak access. Apparently, the capping only applies to those people who join GreatXscape after 9 December. Those who are using the service are unaffected by the change in terms and conditions. The U-turn has come too late for many people who've already contacted GreatXscape to cancel their contracts. A red-faced senior executive at GreatXscape -- who earlier today confirmed the story -- has subsequently said it was all a mistake, blaming it instead on an internal error within the company. "There was a cock-up with our database," admitted financial director Steve Stylianou. Not everyone is swallowing Stylianou's buck-passing excuse. There's much speculation that GreatXscape's hastily conceived U-turn was the result of a tirade of abuse from hacked off GreatXscapers looking for a quick exit from the ISP. After today's little fiasco, who can blame them? ® Related story: GreatXscape caps off-peak free Net access

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.