Feeds

GreatXscape caps off-peak free Net access

So, what's your USP now?

  • alert
  • submit to reddit

3 Big data security analytics techniques

GreatXscape subscribers are up in arms following the ISP's decision to cap the number of toll-free hours its users are allowed each month. Angry Net users claim GreatXscape has welched on its original agreement that gave them unlimited toll-free access to the Net during off-peak hours. As of 9 December, this will be capped to just 20 hours a month -- less than an hour a day. Those that overrun their allotted time will be charged for the excess. In a letter sent to subscribers GreatXscape's operations manager, Adrian Hughes, said: "In order for us to keep up with the demands from new customers whilst still ensuring that we can continue to provide the high levels of availability and access times to our existing customers, we are having to cap our offer to 20 hours of off-peak free calls per month. "Those users who spend more than 20 hours a month will be charged for the service at local call rates," he said. A number of GreatXscape users have already registered their dissatisfaction with capping and have promised to cancel their contracts with Telnet, the telco that provides the service. "I am total disgusted by this," one user told The Register today. "Like many of Telnet's customers I feel that I was falsely informed of the services their provide. "I have cancelled my service contract with Telnet this morning and am advising friends to do the same." Steve Stylianou, GreatXscape's financial director apologised to his customers but said the decision was made to help "grow the business in a controlled manner". He said he refund to anyone who wanted to transfer back to BT. A spokesman for Screaming.net -- which offers uncapped toll-free off-peak access to the Net -- said the ISP had no intention of imposing any time limits or additional costs onto its users. ® Related stories: Toll-free ISP in orbit around Planet Screaming.net takes legal cudgels against 'copycat' ISP Northern ISP to charge service abusers

Combat fraud and increase customer satisfaction

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Ex–Apple CEO John Sculley: Ousting Steve Jobs 'was a mistake'
Twenty-nine years later, post-Pepsi exec has flat-forehead moment
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.