Feeds

GreatXscape caps off-peak free Net access

So, what's your USP now?

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

GreatXscape subscribers are up in arms following the ISP's decision to cap the number of toll-free hours its users are allowed each month. Angry Net users claim GreatXscape has welched on its original agreement that gave them unlimited toll-free access to the Net during off-peak hours. As of 9 December, this will be capped to just 20 hours a month -- less than an hour a day. Those that overrun their allotted time will be charged for the excess. In a letter sent to subscribers GreatXscape's operations manager, Adrian Hughes, said: "In order for us to keep up with the demands from new customers whilst still ensuring that we can continue to provide the high levels of availability and access times to our existing customers, we are having to cap our offer to 20 hours of off-peak free calls per month. "Those users who spend more than 20 hours a month will be charged for the service at local call rates," he said. A number of GreatXscape users have already registered their dissatisfaction with capping and have promised to cancel their contracts with Telnet, the telco that provides the service. "I am total disgusted by this," one user told The Register today. "Like many of Telnet's customers I feel that I was falsely informed of the services their provide. "I have cancelled my service contract with Telnet this morning and am advising friends to do the same." Steve Stylianou, GreatXscape's financial director apologised to his customers but said the decision was made to help "grow the business in a controlled manner". He said he refund to anyone who wanted to transfer back to BT. A spokesman for Screaming.net -- which offers uncapped toll-free off-peak access to the Net -- said the ISP had no intention of imposing any time limits or additional costs onto its users. ® Related stories: Toll-free ISP in orbit around Planet Screaming.net takes legal cudgels against 'copycat' ISP Northern ISP to charge service abusers

Providing a secure and efficient Helpdesk

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.