Can Egg crack its security worries?

More allegations that credit card information was unprotected

By Tim Richardson, 18th November 1999

Egg could be incubating a serious security problem and undermining confidence in the service. Yesterday, the online bank admitted there had been a security lapse when dealing with a customer's credit card details.

A spokeswoman for Egg originally said the incident was isolated and apologised for what she described as human error. But another customer of the online bank has revealed that their credit card details were littered all over an unsecured email from Egg. And he's spitting feathers over the slip-up.

"It is not a one-off incident, I too have had exactly the same problem," said the Egg customer who asked not to be named. "The Egg is hatching some chicken-brained idea about Internet security. In the email they sent me they referenced my credit card number in full three times. When I phoned them to ask what the hell they were up to, no one seemed to know.

"I was told someone would contact me to tell me what went wrong. That has never happened. I have a feeling this is happening more often then they are letting up. It could be that most users receiving an email with their credit card number included don't think of it as a risk, so they don't question it."

No one from Egg was available at press time. ®

Egg scrambles customer's security

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