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Egg scrambles user's security

Offers apology to customer who suffered "isolated" credit card scare

Egg is to tighten security measures at the online bank after it admitted breaking its own internal procedures and compromising the financial integrity of one its customers. The security breach -- which allowed personal account details to be included in the subject line of an unencrypted email -- was put down to "human error". "If someone sent you a letter, and in the letter was your credit card number you might think there is a slight risk of a security flaw," said an aggrieved Egg customer who asked not to be named. "But when you get a letter that proudly states, "S DD CARD : XXXX XXXX XXXX XXXX" on the address you might worry a little more. Perhaps there's nothing to worry about… who knows, but I believe software is available that scans packets for 16 numbers at a time." A spokeswoman for Egg said the security breach was "totally unacceptable" although she did say it was an "isolated incident". Egg has issued a full apology to the customer. ®

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