Feeds

Hairline cracks show in Compaq re-org

Q Confidential foot bone not connected to mouth bone

  • alert
  • submit to reddit

Security and trust: The backbone of doing business over the internet

Internal strains caused by the rapid re-organisation of Compaq are taking their toll on the way the company works, according to a stream of insiders at the firm. A number of people close to the matter have told The Register that Compaq is experiencing difficulties integrating its network of European call centres, particularly at its ex-Digital Reading site, which has been designated a flagship site for the whole of the region. The Reading call centre was one of Digital's (Compaq's) open systems support centres and is intended to become a coordination centre for a number of other call centres in the European (EMEA) region. One employee at Reading has told The Register that the approach that new Compaq CEO Mike Capellas is taking, from the top down, is being obstructed by an approvals system which effectively stops rapid change, although such change is essential for the company to compete successfully. The process means that many people working at Reading who are dedicated to changing things quickly are becoming frustrated and leaving the company, according to the source. Another employee who has just handed in his notice said that the business process meant that while the salary was good, he did not feel part of the company and there was no recognition for the long hours and dedication he and other staff put into the firm. Many of the disillusioned staff were quitting to go to Compaq competitors, including the internally hated Sun Microsystems, he added. The top down process meant that managers wanting to improve the situation were restricted by a so-called "Compaq Confidential" policy from telling their own staff, and subsequently that meant the staff resisted changes which they never felt a part of from the start. The lack of consultation was causing employees at Reading to vote with their feet and take more lucrative employement elsewhere, he added. Closed door conversations were inducing an atmosphere of suspicion in the company. Staff working the 12 hour night shift have few if any facilities, he added. Highly paid consultants from outside are also undermining the atmosphere, he added, while local managers waited, sometimes for months, before getting approvals for decisions which should be made in days. The hierarchy effectively put the lowerarchy in Compaq Confidential handcuffs. Compaq was not available to comment on the reports at press time. ®

New hybrid storage solutions

More from The Register

next story
Hey, Scots. Microsoft's Bing thinks you'll vote NO to independence
World's top Google-finding website calls it for the UK
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.