Feeds

Handspring shipment woes continue

Web site still having problems processing orders

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Palm licensee Handspring continues to disappoint its customers. Since it launched its Visor PalmOS-based handheld organiser, some 63 per cent of buyers have yet to receive their machines, according to a poll on Visor-oriented Web site Visor Central. True, it's not an entirely scientific figure -- only 286 people have voted -- but it does give an idea of the scale of Handspring's delivery problems. And it's rather more than the company's admission that it had let down a "significant minority" of customers would suggest. To be fair, Handspring has been the victim of its own success. Run by the two founders of Palm Computing, Handspring was always going to generate a lot of interest in the Palm community when it finally launched its organiser. Introduced mid-September with the promise of an early October ship date, such has been the demand for Visors that Handspring's Web site soon proved unequal to the task of handling the volume of online orders. Handspring set up a telephone hotline, but that fared little better. Of course, difficulty coping with too many orders doesn't account for the volume of complaints about missing components -- including even Visors themselves. Or, for that matter, the number of credit cards billed with the wrong sums, anything from $20 over the list price to double the cost of the goods ordered. This week, Handspring's site, now back online, continues to prove troublesome, frequently chucking "This store is currently experiencing heavy traffic and cannot serve your request" at would-be buyers. Interestingly, MacInTouch points out that Handspring's e-commerce site is based on Microsoft-IIS/4.0 running on Windows 98 or NT, according to Netcraft -- though these facts, of course, may not be related. Handspring at least acknowledges the shipping problems and generally hasn't tried to dodge the issue. And you can argue that, as a new company, it's bound to have teething troubles. That said, Handspring has had eighteen months to prepare for the Visor's launch, and some of the mistakes it made after that point were very elementary indeed. The company will now have to work hard to polish its tarnished image. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.