Feeds

Handspring shipment woes continue

Web site still having problems processing orders

  • alert
  • submit to reddit

The essential guide to IT transformation

Palm licensee Handspring continues to disappoint its customers. Since it launched its Visor PalmOS-based handheld organiser, some 63 per cent of buyers have yet to receive their machines, according to a poll on Visor-oriented Web site Visor Central. True, it's not an entirely scientific figure -- only 286 people have voted -- but it does give an idea of the scale of Handspring's delivery problems. And it's rather more than the company's admission that it had let down a "significant minority" of customers would suggest. To be fair, Handspring has been the victim of its own success. Run by the two founders of Palm Computing, Handspring was always going to generate a lot of interest in the Palm community when it finally launched its organiser. Introduced mid-September with the promise of an early October ship date, such has been the demand for Visors that Handspring's Web site soon proved unequal to the task of handling the volume of online orders. Handspring set up a telephone hotline, but that fared little better. Of course, difficulty coping with too many orders doesn't account for the volume of complaints about missing components -- including even Visors themselves. Or, for that matter, the number of credit cards billed with the wrong sums, anything from $20 over the list price to double the cost of the goods ordered. This week, Handspring's site, now back online, continues to prove troublesome, frequently chucking "This store is currently experiencing heavy traffic and cannot serve your request" at would-be buyers. Interestingly, MacInTouch points out that Handspring's e-commerce site is based on Microsoft-IIS/4.0 running on Windows 98 or NT, according to Netcraft -- though these facts, of course, may not be related. Handspring at least acknowledges the shipping problems and generally hasn't tried to dodge the issue. And you can argue that, as a new company, it's bound to have teething troubles. That said, Handspring has had eighteen months to prepare for the Visor's launch, and some of the mistakes it made after that point were very elementary indeed. The company will now have to work hard to polish its tarnished image. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.