Feeds

Handspring shipment woes continue

Web site still having problems processing orders

  • alert
  • submit to reddit

Build a business case: developing custom apps

Palm licensee Handspring continues to disappoint its customers. Since it launched its Visor PalmOS-based handheld organiser, some 63 per cent of buyers have yet to receive their machines, according to a poll on Visor-oriented Web site Visor Central. True, it's not an entirely scientific figure -- only 286 people have voted -- but it does give an idea of the scale of Handspring's delivery problems. And it's rather more than the company's admission that it had let down a "significant minority" of customers would suggest. To be fair, Handspring has been the victim of its own success. Run by the two founders of Palm Computing, Handspring was always going to generate a lot of interest in the Palm community when it finally launched its organiser. Introduced mid-September with the promise of an early October ship date, such has been the demand for Visors that Handspring's Web site soon proved unequal to the task of handling the volume of online orders. Handspring set up a telephone hotline, but that fared little better. Of course, difficulty coping with too many orders doesn't account for the volume of complaints about missing components -- including even Visors themselves. Or, for that matter, the number of credit cards billed with the wrong sums, anything from $20 over the list price to double the cost of the goods ordered. This week, Handspring's site, now back online, continues to prove troublesome, frequently chucking "This store is currently experiencing heavy traffic and cannot serve your request" at would-be buyers. Interestingly, MacInTouch points out that Handspring's e-commerce site is based on Microsoft-IIS/4.0 running on Windows 98 or NT, according to Netcraft -- though these facts, of course, may not be related. Handspring at least acknowledges the shipping problems and generally hasn't tried to dodge the issue. And you can argue that, as a new company, it's bound to have teething troubles. That said, Handspring has had eighteen months to prepare for the Visor's launch, and some of the mistakes it made after that point were very elementary indeed. The company will now have to work hard to polish its tarnished image. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Nintend-OH NO! Sorry, Mario – your profits are in another castle
Red-hatted mascot, red-colored logo, red-stained finance books
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.