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CallNet0800 up and running

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British Net users have started gorging themselves on their first real taste of 24/7 toll-free access to the Net, following Monday's launch of CallNet0800. It's too early yet to say whether this feeding frenzy will satiate the Net gluttons, or whether it will lead to a nasty bout of indigestion since the chatterers in the newsgroups have given the service a mixed reaction. Some say the service is fine although several have reported that they were kicked off after an hour. Others are pulling out their hair after still failing to register with the service. Others complained that despite signing up to CallNet0800 they have been unable to access the Net. CallNet0800 is upbeat about its service. It claims that the problems that dogged Monday's launch were down to BT and its inability to cope with the weight of calls to its registration hotline. And it maintains its toll-free ISP service is delivering an "excellent level of service and quality". In a prepared statement a spokesman for CallNet0800 said: "Registered users are already using the Internet through Callnet0800 totally free of charge and our network is providing an excellent level of service and quality. "However, we do acknowledge that other would-be users will experience delays in registering for CallNet0800 due to the phenomenal interest. "While we understand and share the frustration that people must be feeling, this just goes to show the extent of the public demand for unmetered Internet access. We will be dealing with everyone as quickly as we can and hopefully by the end of this week we along with BT will have dramatically increased capacity to speed up the registration process. "Please also remember that our service has not been down for one second and users are enjoying an unrivalled quality of Internet access service." ®

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