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MSN eShop doors closed to IE, Netscape browsers

Fixed now, but database glitch hits launch

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Some of the shine rubbed off MSN's lustrous opening of its new digital store yesterday when eager shoppers were confronted with an error message instead of a well-stocked e-mporium. MSN's eShop was launched in time to capitalise on the holiday season spending spree, predicted by Forrester Research to top $4 billion this year. Unfortunately, the aggregated e-commerce site — which includes some of the tops names in online shopping, including Amazon.com, PETsMART.com and Sears.com — failed to respond yesterday to both Microsoft and Netscape Web browsers. Instead, a short message read: "Microsoft OLE DB. Provider for SQL Server error '80004005'. Cannot open database requested in login 'proddb'. Login fails. /inc/mainheader.inc, line 42" Thankfully for MSN, the site resurfaced late yesterday afternoon (GMT). Microsoft tech support was alerted and asked what may have caused this untimely slip-up. No reply had been received at press time. ®

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