MSN eShop doors closed to IE, Netscape browsers

Fixed now, but database glitch hits launch

Some of the shine rubbed off MSN's lustrous opening of its new digital store yesterday when eager shoppers were confronted with an error message instead of a well-stocked e-mporium. MSN's eShop was launched in time to capitalise on the holiday season spending spree, predicted by Forrester Research to top $4 billion this year. Unfortunately, the aggregated e-commerce site — which includes some of the tops names in online shopping, including Amazon.com, PETsMART.com and Sears.com — failed to respond yesterday to both Microsoft and Netscape Web browsers. Instead, a short message read: "Microsoft OLE DB. Provider for SQL Server error '80004005'. Cannot open database requested in login 'proddb'. Login fails. /inc/mainheader.inc, line 42" Thankfully for MSN, the site resurfaced late yesterday afternoon (GMT). Microsoft tech support was alerted and asked what may have caused this untimely slip-up. No reply had been received at press time. ®

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