Feeds

08004u MD coughs up to poor service

But don't worry, readers, they'll have things sorted out in a week or two

  • alert
  • submit to reddit

Boost IT visibility and business value

The MD of Scottish-based ISP 08004u -- which offers unmetered 24/7 access to the Net in return for a flat fee of £49.99 -- has admitted that his service is "absolutely appalling" but has promised that things will improve in the future. "I am not happy with the service," said David Banks. "At the moment, it's absolutely appalling... I'm not proud of it. "But we are about to upgrade the service in the next two weeks and once those changes are made we'll be able to offer a good service at a good price," he said. Unfortunately, Banks' frank and honest public admission about a service that has been dogged by a constant stream of criticism will be of little comfort to those who have paid up front for 0800 access to the Net but have received little or no service. One London-based Register reader, who asked not to be named, said that he'd been unable to access the Net via 08004u at all since he signed up last month, and his attempts to contact the ISP to rectify the situation had proved fruitless. To make matters worse, he found his credit card had been debited $80 from a company called CCBill.com. After contacting CCBill.com to query the transaction, he found that the online billing company had been contracted by 08004u to collect revenue from subscribers. To add insult to injury, his first correspondence from CCbill.com seemed to suggest that he had been billed $80 because he had subscribed to a pornographic Web site -- not because he'd subscribed to an ISP. "CCBill does billing for Web sites, most of them are adult sites with monthly memberships," explained CCBill. The disgruntled user maintains he was never told about the change in billing procedure or that it would be made in a foreign currency. What's more, he's livid that he's been charged for something that he has not been able to use and has reported the company to Trading Standards officers in Dundee. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.