Feeds

08004u MD coughs up to poor service

But don't worry, readers, they'll have things sorted out in a week or two

  • alert
  • submit to reddit

High performance access to file storage

The MD of Scottish-based ISP 08004u -- which offers unmetered 24/7 access to the Net in return for a flat fee of £49.99 -- has admitted that his service is "absolutely appalling" but has promised that things will improve in the future. "I am not happy with the service," said David Banks. "At the moment, it's absolutely appalling... I'm not proud of it. "But we are about to upgrade the service in the next two weeks and once those changes are made we'll be able to offer a good service at a good price," he said. Unfortunately, Banks' frank and honest public admission about a service that has been dogged by a constant stream of criticism will be of little comfort to those who have paid up front for 0800 access to the Net but have received little or no service. One London-based Register reader, who asked not to be named, said that he'd been unable to access the Net via 08004u at all since he signed up last month, and his attempts to contact the ISP to rectify the situation had proved fruitless. To make matters worse, he found his credit card had been debited $80 from a company called CCBill.com. After contacting CCBill.com to query the transaction, he found that the online billing company had been contracted by 08004u to collect revenue from subscribers. To add insult to injury, his first correspondence from CCbill.com seemed to suggest that he had been billed $80 because he had subscribed to a pornographic Web site -- not because he'd subscribed to an ISP. "CCBill does billing for Web sites, most of them are adult sites with monthly memberships," explained CCBill. The disgruntled user maintains he was never told about the change in billing procedure or that it would be made in a foreign currency. What's more, he's livid that he's been charged for something that he has not been able to use and has reported the company to Trading Standards officers in Dundee. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.