Feeds

08004u MD coughs up to poor service

But don't worry, readers, they'll have things sorted out in a week or two

  • alert
  • submit to reddit

Internet Security Threat Report 2014

The MD of Scottish-based ISP 08004u -- which offers unmetered 24/7 access to the Net in return for a flat fee of £49.99 -- has admitted that his service is "absolutely appalling" but has promised that things will improve in the future. "I am not happy with the service," said David Banks. "At the moment, it's absolutely appalling... I'm not proud of it. "But we are about to upgrade the service in the next two weeks and once those changes are made we'll be able to offer a good service at a good price," he said. Unfortunately, Banks' frank and honest public admission about a service that has been dogged by a constant stream of criticism will be of little comfort to those who have paid up front for 0800 access to the Net but have received little or no service. One London-based Register reader, who asked not to be named, said that he'd been unable to access the Net via 08004u at all since he signed up last month, and his attempts to contact the ISP to rectify the situation had proved fruitless. To make matters worse, he found his credit card had been debited $80 from a company called CCBill.com. After contacting CCBill.com to query the transaction, he found that the online billing company had been contracted by 08004u to collect revenue from subscribers. To add insult to injury, his first correspondence from CCbill.com seemed to suggest that he had been billed $80 because he had subscribed to a pornographic Web site -- not because he'd subscribed to an ISP. "CCBill does billing for Web sites, most of them are adult sites with monthly memberships," explained CCBill. The disgruntled user maintains he was never told about the change in billing procedure or that it would be made in a foreign currency. What's more, he's livid that he's been charged for something that he has not been able to use and has reported the company to Trading Standards officers in Dundee. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.