Feeds

Apple announces another G4 order policy

Fourth change of mind in as many days

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Updated Apple's attempts to take control of what has rapidly become a PR gaffe of monumental proportions took yet another turn last night when interim CEO Steve Jobs announced the company's fourth policy on shipping already-ordered Power Mac G4s to customers in almost as many working days. Now, said Jobs, Apple will honour orders from customers who ordered 400 and 450MHz Power Macs before the company's decision to downgrade its product line from 400, 450 and 500MHz machines to 350, 400 and 450MHz models. When the downgrade was announced, as part of last week's fiscal Q4 results, it emerged all outstanding orders for G4s would be cancelled and would-be owners of the new machine would have to re-order. After protests, Apple's direct sales operation, AppleStore, emailed customers and promised that existing 400 and 450MHz orders would be fulfilled. Only orders for 500MHz machines would be changed, either to a 450MHz machine with the same congfiguration as before, all for $350 off the retail price, or a new configuration 450MHz Power Mac with an extra 128MB of RAM. Last Friday, Apple changed its mind again, claiming that such was the supply of PowerPC 7400 (aka G4) processors that all but a handful of orders would, in fact, need to be replaced. And now we have Jobs saying, yes, we can honour existing orders after all. Go figure... So, all orders submitted before 13 October "will be honoured at the originally quoted prices, including those placed with the company's resellers", Apple said. What brought about the change? According to reports, not only further complaints from understandably indignant customers, but the threat of a number of class action lawsuits. "We apologise to our customers for upsetting and disappointing them during this past week," said Jobs. "Our actions today will hopefully set things right." Meanwhile, British buyers appear to have been left out in the cold. An employee of one London-based reseller told Web site MacFixIt: "As of close of day on Friday, it would seem the policy on old orders has only been changed in the US. We could get no information out of Apple regarding if the change would affect the UK. We certainly weren't phoned to say reinstate your old orders." We hope that this time Apple has finally made its mind up. Hopefully made its mind up. Er... maybe made its mind up... ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.