Tempo eases off distribution

Not stocking software for its own ISP until service improves

Tempo has confirmed that it could be up to a month before it starts re-stocking its stores with software. It means anyone hoping to join the ISP will have to wait up to six weeks to take advantage of off-peak toll-free calls to the Internet. Tempo stopped stocking the CD-ROMS a week ago and said it took the decision to ensure that existing users benefited from improvements in its service. With around 120,000 Net users now transferred to telco Localtel as part of the initiative to offer free off-peak calls to the Net, the retailer wants to ensure that the problems that have plagued are sorted out before any more new users sign up for the ISP. A statement on Tempo's site reads: "For a limited period, we will not be issuing CDs through our stores. "This is a temporary measure to ensure that existing users experience a rapid increase in the quality of their service." However, the tone of the announcement on Tempo's Web site appeared strained with the retailer saying that the "measures to improve the service must originate from Localtel". But it also recognises that Localtel could not be blamed for all the problems. "We would like to reassure potential subscribers to that we anticipate only a brief pause in distribution," said Tempo. ®

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