Feeds

OECD seeks to protect online shoppers

Stop! There's an Internet thief about

  • alert
  • submit to reddit

Build a business case: developing custom apps

Online shoppers could get greater protection from rogue traders if internationally recognised consumer protection guidelines are introduced this week at a top level meeting in Paris. The Consumer Policy Committee of the Organisation for Economic Co-operation and Development (OECD) will seek to offer e-consumers protection against unscrupulous e-tailers and include a mechanism for redress if things go wrong. The OECD lso outline a set of recommendations concerning best practice and provide clear guidelines concerning the collection and use of personal information. According to Consumers International -- a federation of some 245 consumer organisations in 111 countries -- the rules are essential and long overdue. "The important point is to get some baseline protection in place so that consumers can have confidence in using electronic commerce," said Louise Sylvan, VP of Consumers International and CE of the Australian Consumers' Association. But she warned that the guidelines might not be adopted by the Consumer Policy Committee of the Organisation for Economic Co-operation and Development (OECD) because of opposition by the business community. Business opposition has been one of the main stumbling blocks to passage of the guidelines and once again industry is lobbying hard to weaken them -- by turning the detailed, practical content into a set of vague general principles, she said. But the Business and Industry Advisory Committee (BIAC), which represents private sector views, denied it was dragging its heels. A spokesman for the Paris-based organisation told The Register that while the guidelines had improved, there was still room for improvement. Sylvan is unimpressed. "Electronic commerce will flourish only when consumers are reassured of real protection in the areas of privacy, security and redress. "Enough people are starting to use e-commerce that its potential can really take off, or it will start to produce horror stories and will falter from mistrust," she said. In April Consumers International published a report that showed that e-shoppers were getting a raw deal from e-commerce. Among the findings it discovered that around five per cent of items ordered took over a month to reach their destination and at least eight per cent never arrived. ® Daily Net Finance News from The Register

Boost IT visibility and business value

More from The Register

next story
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Microsoft exits climate denier lobby group
ALEC will have to do without Redmond, it seems
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.