Would-be investors say Freeserve registration too complex

Perhaps they clicked on the wrong buttons...

Freeserve, the headline-hogging ISP, has been under attack from disgruntled share applicants who are claiming they did not receive their application forms, despite registering online. Online registration was relatively simple. Users had to complete a form, which if they were Freeserve customers was already partially completed. Users had to click the 'submit' button to finish registering. The information was then stored on a database, and application forms were sent out automatically. A spokeswoman for Freeserve said that every person who submitted a form received a prospectus, and that those who did not must have made a mistake filling in the form. "Maybe they pressed the 'exit' or 'shutdown' buttons rather than 'submit'," she said. An irritated would-be-shareholder was quoted in the Daily Telegraph as saying: "You may have to be an IT freak* to really adapt to the Internet, but I followed the instructions carefully and when I complained I got the impression that I was not the only one." Freeserve says that it only got 'a handful' of complaints --"just two or three," said the spokeswoman. *And this nation of IT freaks still manages to have an IT skills shortage? ®

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