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Telco behind Screaming.Net gets blasted by unhappy customers

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Angry users of Screaming.Net are planning to picket the offices of LocalTel in a bid to "have it out" with the directors of the telco. A coach-load of Net users is already planning to make a 450 mile trip on Friday 23 July to LocalTel's offices in Godalming, Surrey in the hope that direct action will get some results. They want to meet MD Jeremy Stokes face to face to find out what LocalTel plans to do about the continuing poor service offered by the technology company behind Screaming.Net. They don't believe the recent improvements made to the service are having any impact. "We are more than unhappy with the service," said a posting on the anti-LocalTel Web site, VocalTel. "We want to go back to BT, but are not prepared to pay the rest of the year's rental when the service provided so far has been so bad." The organisers of the rally appear to be gaining support and want other Screamers -- the name coined by the users of Screaming.Net -- to visit the offices on other days in order to maintain pressure on the telco. A spokesman for LocalTel said he was unaware that the action was being planned. LocalTel failed to provide any further comment before press time. ®

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