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Bus-load of complainants to meet LocalTel MD

King Canute of the telco industry aims to turn tide of unhappy users

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The MD of LocalTel has agreed to meet disgruntled users of the Screaming.Net service when they descend upon the telco's Surrey-based HQ. Jeremy Stokes told The Register today that he was aware of the problems facing Screamers -- the name given to those Internauts who use Screaming.net -- and he said he was doing everything he could to put things right. "I will be here to meet them," he said. Stokes was responding to news that Screamers are planning to picket the head offices of LocalTel later this month in a bid to demand improvements to technical and customer service. Although LocalTel recently issued a statement announcing improvements to its service many Screamers have been sceptical. But Stokes reiterated that improvements were taking place all the time. "By 23 July we'll have installed an extra 3000 lines," he said. "I admit the service was slow but I'm confident that things will improve very shortly," he said. ®

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