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Pressure mounts for BT to come clean over free calls

Complaints have been made to Trading Standards and the telecomms watchdog

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BTInternet is under growing pressure to come clean about its proposals to introduce toll-free 0800 access to the Internet. The renewed calls for an official statement come after a number of complaints from Net users who allege that the ISP has reneged on its free calls offer. Suffolk Trading Standards has confirmed that it has received a complaint although it would not disclose any details. Sources claim the complaint was from a disgruntled Net user who signed up for the 0800 service yesterday, but was told today that the offer was no longer available. The Register also received a similar complaint today following reports yesterday that BTInternet is to introduce limited toll-free access from 5 June. A spokesman for Suffolk Trading Standards said: "I can confirm that we have had a complaint. "I cannot comment further but we are looking into it," she said. Oftel has also received complaints from hoards of Net users who are in a tizzy about exactly what is going on. That makes millions of us… ®

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