Pressure mounts for BT to come clean over free calls

Complaints have been made to Trading Standards and the telecomms watchdog

BTInternet is under growing pressure to come clean about its proposals to introduce toll-free 0800 access to the Internet. The renewed calls for an official statement come after a number of complaints from Net users who allege that the ISP has reneged on its free calls offer. Suffolk Trading Standards has confirmed that it has received a complaint although it would not disclose any details. Sources claim the complaint was from a disgruntled Net user who signed up for the 0800 service yesterday, but was told today that the offer was no longer available. The Register also received a similar complaint today following reports yesterday that BTInternet is to introduce limited toll-free access from 5 June. A spokesman for Suffolk Trading Standards said: "I can confirm that we have had a complaint. "I cannot comment further but we are looking into it," she said. Oftel has also received complaints from hoards of Net users who are in a tizzy about exactly what is going on. That makes millions of us… ®

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