Lloyds Bank loses customers’ cash at Bank Holiday
Earlier this month 1,500 transactions went missing, watch out this Monday
Lloyds Bank has said there will be no repeat of last Bank Holiday’s fiasco with its Web banking. During the last bank holiday weekend, Lloyd’s Internet banking service lost thousands of customer transactions. Some of the cash transferred out of accounts is still lurking in Lloyd’s internal system. Famous for being the bank with the sign of the black horse, Lloyds is now in danger of becoming the bank with the sign of the black hole - in your account. One Lloyds Online customer told The Times he paid credit card bills totalling £2,000 on 1 May. The money was debited from his account, but has still not reached his credit card companies. This was just one example of more than 1,500 transactions that were not completed over the bank holiday weekend three weeks ago. The high street bank blamed an internal technical error and launched an investigation. A Lloyd’s representative told The Register the Internet system did not know that Bank Holiday Monday was not an accounting day, and payments went astray internally. "We are working with the customers to make sure that the payments get where they are meant to be. All our customers will be fully reimbursed of any costs," he said. "The fault has been sorted out and there will not be a problem this bank holiday." Learning that a major high street bank’s IT systems can’t figure out its bank holidays from its bought ledgers doesn’t exactly inspire confidence in what will happen come the year 2000. ®
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