Feeds

Lloyds Bank loses customers’ cash at Bank Holiday

Earlier this month 1,500 transactions went missing, watch out this Monday

  • alert
  • submit to reddit

Boost IT visibility and business value

Lloyds Bank has said there will be no repeat of last Bank Holiday’s fiasco with its Web banking. During the last bank holiday weekend, Lloyd’s Internet banking service lost thousands of customer transactions. Some of the cash transferred out of accounts is still lurking in Lloyd’s internal system. Famous for being the bank with the sign of the black horse, Lloyds is now in danger of becoming the bank with the sign of the black hole - in your account. One Lloyds Online customer told The Times he paid credit card bills totalling £2,000 on 1 May. The money was debited from his account, but has still not reached his credit card companies. This was just one example of more than 1,500 transactions that were not completed over the bank holiday weekend three weeks ago. The high street bank blamed an internal technical error and launched an investigation. A Lloyd’s representative told The Register the Internet system did not know that Bank Holiday Monday was not an accounting day, and payments went astray internally. "We are working with the customers to make sure that the payments get where they are meant to be. All our customers will be fully reimbursed of any costs," he said. "The fault has been sorted out and there will not be a problem this bank holiday." Learning that a major high street bank’s IT systems can’t figure out its bank holidays from its bought ledgers doesn’t exactly inspire confidence in what will happen come the year 2000. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.