Feeds

BT accused of stifling competition

Rival telco has complained to Oftel over slow transfers of customer accounts

  • alert
  • submit to reddit

Mobile application security vulnerability report

LocalTel has accused BT of working at a snail's pace, holding up thousands of Net users who want to switch telcos and take advantage of toll-free access to the Internet. Only 250 applications are being processed each day by BT, which claims it doesn't have the resources to process the applications any faster. Yet up to 3000 people a day are registering for screaming.net -- the service which offers free calls on LocalTel -- and the backlog is growing. In four weeks, more than 50,000 people have registered for the new ISP but only a fraction of them have been processed leaving many Net users frustrated and out of pocket. According to LocalTel's MD, Jeremy Stokes, the situation is "ludicrous" and he's angry that the company's growth can be choked by BT's go-slow approach. "The vast majority of calls that we are now receiving are from anxious customers wanting to know when their account is going to be transferred," he said. "Our customers are quite rightly demanding the service that we offered them. "We have done everything in our power to deliver the service and are now waiting for BT to take steps to rectify the situation," he said. LocalTel has complained to the telecomms watchdog and Oftel has said it will look into the matter. A spokesman for Oftel couldn't give any more information because a fire alarm went off mid-conversation. "I'd better go," he said, "I don't want to fry." There's no news whether it was a false alarm or not. Or maybe he was speaking on a mobile phone. BT has been quoted as saying that it underestimated the number of people wanting to switch telcos. But Stokes said that LocalTel's lawyers told BT months ago of their intentions. The company that reported last week that it makes £136 profit a second has given assurances that it will pump more resources into clearing the backlog. Earlier today The Register revealed that BTInternet is planning to introduce limited toll-free access for subscribers to its service. ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.