Feeds

Mail servers crash and burn at Freeserve

Problem lasts all weekend – not helped much by rude support staff

  • alert
  • submit to reddit

High performance access to file storage

Freeserve customers -- all 1.5 million of them -- have had a frustrating two-and-a-half days after the mega ISP's mail server bombed big time this weekend. The mail server crashed on Friday evening and it took technicians all weekend to resuscitate the server and generate a pulse. Although technicians managed to revive it last night, it crashed again soon afterwards leaving many users without access to their email for up to 60 hours. Not only was the service down one disgruntled reader told The Register that a member of Freeserve's technical support staff was rude and dismissive of his problem. "When asked what they were going to do to 'compensate' their customers for this extended lack of service Freeserve Tech support replied, 'well what do you expect when you pay nothing!' "Well there's service for you," he said declaring that this attitude has made him decide to dump the ISP in favour of a more courteous provider. A spokeswoman for Freeserve said she was surprised that one of Freeserve's tech support team would have been quite so rude. "I'm concerned and very surprised," she said in disbelief. But she did admit that there had been a glitch over the weekend but it had now been fixed. "We've already cleared around 25 per cent of the backlog and the rest will be sorted by tomorrow morning," she said. This is the first time anything like this has happened, she said. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.