Feeds

MSN scraps charges in free access u-turn

Not because it is haemorrhaging members though, oh no

  • alert
  • submit to reddit

Bridging the IT gap between rising business demands and ageing tools

It appears that the penny has finally dropped at MSN after it announced today that it is to abolish subscription charges for its service in the UK. Finally acknowledging that the market has changed, a spokesman for MSN said the online service and Net access provider was "moving with the times". The decision comes five months after MSN's group marketing manager, Gillian Kent, told The Register that MSN UK "would retain its subscription service come what may." As part of the new service, MSN has joined forces with BT to create MSN FreeWeb. The service is due to go live on 8 June. "With 2.6 million unique visitors using our Internet services every month, customers were telling us that the final piece of the jigsaw was our Internet access business," said Judy Gibbons, director of MSN in the UK. "We have been assessing this and watching the dynamics of the market. And following customer research, we know that the major causes of confusion and complaint for free services are unreliability, hidden costs and losing your email address. "We have addressed each of these concerns and believe our new service is strong in all these areas," she said. It's encouraging to know that MSN's decision has been prompted by their "customer research" and not because membership is falling faster than a fast-falling thing. Nor is MSN UK running scared that it could go the same way as Canada, France and Germany where the great Satan of Net providers has already faced the chop. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.