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Personal Statement from Evan Rudowski, GM, Excite UK

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Dear Tim, Thank you for bringing the customer service issue regarding Excite's personalisation to our attention. The protection of user data is our utmost priority and therefore, we take issues related to personal information very seriously. We have thoroughly investigated the complaint, and are contacting each and every user that has notified us of the problem with an explanation and a solution. Although we understand that you were unable to provide the specific user's information so that we could directly confirm the problem, it is likely that it resulted from a recent operational error. This error resulted in our assigning a duplicate user ID to a handful of users. As a result of this, those users could view the personalised page of the pre-existing ID-holder. The problem can easily be corrected by having the user log off and then log in again. This will reset the user so that he or she is subsequently associated with his or her own personalised page. We identified this error quickly and only a handful of users were actually affected. We have taken steps to contact those few users who were affected. We regret it when a problem occurs, because we care about our users and want them to enjoy and trust Excite. Again, many thanks for bringing this situation to our attention. Excite successfully serves millions of personalised pages every day and we strive to provide the best possible service to each and every user. With your help we will continue to do so. Most sincerely, Evan Rudowski GM, Excite UK

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