Feeds

Compaq notebooks slammed by corporate users

IBM, Dell get loyalty, give reliability

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

A year ago From The Register No. 75, May 1998 A US market research organisation has slammed the quality of Compaq notebooks and claims Dell is now challenging IBM as the top mobile vendor. Technology Business Research (TBR) monitors corporate satisfaction with IT equipment and has released a quarterly report on the market. It surveyed over 200 US corporate buyers of notebooks, representing an installed base of two million desktops, servers and notebooks. It shows that general satisfaction in the corporate marketplace over notebook reliability, technical support, repair time and global services has fallen. According to its latest survey, IBM continues to lead in customer satisfaction and loyalty but Dell is catching up with Big Blue. Customers using ThinkPads scored IBM "significantly higher" than its competition, claimed TBR, with the exception of total cost of ownership (TCO), volume discounts and delivery times. IBM also gained customer satisfaction points for reliability and durability. Dell too, improved its position compared to the previous quarter surveyed, "significantly" said TBR, in TCO, delivery and reliability. Dell holds the same position for customer loyalty, a whole eight points ahead of Compaq’s loyalty ratings and 11 per cent above Toshiba. According to the survey, there is more and more evidence that Dell is cutting into the corporate notebook market. But the survey held glum news for Compaq. According to the survey, its customer satisfaction scores declined substantially quarter on quarter, particularly in the service arena. Other complains were about product design, price/performance, repair time, overall hardware quality and technical support response. According to TBR, a large 44 per cent of corporate customers who had switched from one vendor to another dumped Compaq, blaming poor service, poor reliability and pricing. Toshiba maintained a more or less stable picture but improved on reliable deliveries. However, price/performance issues continue to represent one of Toshiba’s weaknesses in the sector. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.