Feeds

UK high street clueless about Web

Failing shareholders and customers alike by playing the ostrich

  • alert
  • submit to reddit

The essential guide to IT transformation

The UK's top retailers have been slammed for ignoring for e-commerce - and middle-aged senior managers with little or no understanding of the issues are being blamed. Seven of the top 20 retailing groups in the UK have no Web site while only four companies mention e-commerce in their latest annual reports. According to Quidnunc, the London-based software consultancy which carried out the investigation, the research has uncovered a "strategic black hole at board level" as UK retailers prefer to stick their heads in the sand rather than face up to the potential of the Internet. Dixons, WH Smith and Arcadia faired reasonably well, but other high street giants -- including Marks & Spencer, Debenhams and House of Fraser -- all did poorly. "By neglecting the opportunities presented by the Internet, UK retailers are failing their shareholders, limiting their potential for growth, and ignoring the advice of every analyst in the business," said Laurence Holt, chairman and CEO of Quidnunc. Any criticism that Quidnunc's research may not hold up to close scrutiny was quickly dispersed today when David Keen, finance director of Next said that anyone who wanted to buy clothes on the Net was "sad." "It's pretty sad to want to spend ages looking at blouses download [on the Web]," he told today's Daily Telegraph. He said the company -- which scored a measly 4 out of 44 in the eReadiness study -- had no plans to put its catalogue on the Web or engage in ecommerce. Yesterday, Next announced that its pre-tax profits for last year fell by 9.3 per cent. No one from the UK's largest retail body -- the British Retail Consortium, which doesn't have a Web site either -- was available for comment this morning. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.