Feeds

Phone exchanges blamed for failing Web connections

ISPs and telcos slug it out in mud-slinging battle

  • alert
  • submit to reddit

Security and trust: The backbone of doing business over the internet

Internet Service Providers (ISPs) are blaming telecomms operators for the poor performance of their Net services. In recent weeks, Dixons’ FreeServe has been singled out for special criticism as thousands of people have reportedly failed to log on to the Net. But FreeServe blames this on the failure of local telephone exchanges to handle the rise in the number of calls, allegations strenuously denied by the telcos. In a statement to The Register, FreeServe said: "FreeServe’s modem farm has never maxed out [reached full capacity]. FreeServe can cope with the demand from the million accounts it has. "Some users may experience problems at peak times due to problems usually related to interconnects at the local exchanges, which are the means by which the call is transferred to FreeServe.” The statement continued: "This is not a FreeServe problem. Many ISPs will experience similar problems with the local exchanges at peak times.” It's a view endorsed by Paul Myers, MD of The X-Stream Network, whose service came in for similar treatment after it offered a freephone number at weekends for people to access the Net for free. See earlier story. But representatives of telecomms regulator OFTEL and BT -- which operates the majority of local exchanges in the UK -- both vigorously denied that the fault lay with telcos and instead pointed the finger of blame at the ISPs. Nick Gibson, an analyst at Durlacher said it was almost impossible to say exactly where the blame lay adding that it would be both difficult and time consuming to find out. "In a sense, they're both right and wrong," he said, helpfully. Unfortunately, while the parties concerned continue to pass the buck and engross themselves in childish name-calling and finger-pointing, Net users in the UK look set to continue to receive a poor service. ®

New hybrid storage solutions

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.