Feeds

BT free ISP customers find sting in the tail

Software fails to prompt users to hang up call

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

Telecoms industry watchdog Oftel is snapping at BT's heels in a bid to get the telecoms giant to fix teething troubles with ClickFree, its new subscription-free Internet access service. A report in today's Daily Telegraph revealed that a software glitch in BT ClickFree could be responsible for users running up enormous phone bills simply because they would be unaware that they were still logged on to the Net. But a spokesman for BT Internet and Multimedia denied that it is a problem. "The story has been blown out of all proportion," he said. "The first we heard of it was when the Telegraph ran the story. No one has reported the problem to our helpdesk -- although we recognise it could potentially be an issue." He claimed that it would be technically quite difficult to get a warning box to come up every time a user logs off. Yet a spokesman for independent service provider Claranet said that most -- if not all -- ISPs provided such a facility. "It sounds a pretty easy thing to do -- especially with BT's resources," he said. And James Cronin, a director at Virgin Net -- which has just announced its plans to provide a subscription free Net access service -- also took a sideswipe at BT, although he conceded that the oversight was probably not malicious. "They [BT] have simply gone for a lightweight service which is easy to download, but it's still a little bit irresponsible," said Cronin. "This is not a nice thing to do to new users," he said. ®

Top three mobile application threats

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.