Feeds

Big name ISPs fail to impress

US magazine lambastes poor service and support

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

The Microsoft Network, America Online and CompuServe have been publicly humiliated by PC World Magazine -- the world's biggest-selling monthly computer publication -- after it released its annual list of the top ISPs in the US. All three failed to make it into the top 10 -- and CompuServe was lucky to make it onto the list at all. Of the three, MSN performed the best with a ranking of 14 out of 20 – one place better than AOL at 15 -- and an overall rating of just "fair." But in summarising MSN's service the judges said: "Ho-hum at best; loses points for relatively short support hours and toll-only support line." AOL also received a "fair" rating but the judges slammed the service saying: "A cinch to set up -- just pop in the disk -- but poor performance and weak support still dog this behemoth." CompuServe -- rated "poor" -- performed worse still limping in at 19 out of 20. "Once dominant service is now long in the tooth," the judges said. "Can be a struggle to set up and support needs improvement." There was better news for AT&T WorldNet which pipped IBM Internet Connection into first place. The judges said AT&T's service as "outstanding" and added that it was "world class" except for slow responses to support e-mail. The companies were assessed by an independent company to gauge the speed and reliability of the service, among other things. The company also surveyed 8,000 subscribers of PC World Magazine to gauge their levels of satisfaction with their ISPs. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Right to be forgotten should apply to Google.com too: EU
And hey - no need to tell the website you've de-listed. That'll make it easier ...
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.