Feeds

Big name ISPs fail to impress

US magazine lambastes poor service and support

  • alert
  • submit to reddit

Internet Security Threat Report 2014

The Microsoft Network, America Online and CompuServe have been publicly humiliated by PC World Magazine -- the world's biggest-selling monthly computer publication -- after it released its annual list of the top ISPs in the US. All three failed to make it into the top 10 -- and CompuServe was lucky to make it onto the list at all. Of the three, MSN performed the best with a ranking of 14 out of 20 – one place better than AOL at 15 -- and an overall rating of just "fair." But in summarising MSN's service the judges said: "Ho-hum at best; loses points for relatively short support hours and toll-only support line." AOL also received a "fair" rating but the judges slammed the service saying: "A cinch to set up -- just pop in the disk -- but poor performance and weak support still dog this behemoth." CompuServe -- rated "poor" -- performed worse still limping in at 19 out of 20. "Once dominant service is now long in the tooth," the judges said. "Can be a struggle to set up and support needs improvement." There was better news for AT&T WorldNet which pipped IBM Internet Connection into first place. The judges said AT&T's service as "outstanding" and added that it was "world class" except for slow responses to support e-mail. The companies were assessed by an independent company to gauge the speed and reliability of the service, among other things. The company also surveyed 8,000 subscribers of PC World Magazine to gauge their levels of satisfaction with their ISPs. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.