Feeds

Apple to honour free support pledge

Move follows FTC deceptive advertising enquiry

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Apple has bowed to pressure from the US Federal Trade Commission to honour promises of free technical support it made user its Apple Assurance scheme. The FTC charged Apple with deceptive advertising following in investigation prompted by complaints that the Mac maker had begun charging certain users for technical support even though it had once promised free help for the as long as they remain Mac owners. According to Mac news site MacWeek, Apple will now provide anyone who bought an Apple product in the US between September 1992 and April 1996 with free technical support. The offer also applies to the owner's immediate family. In addition, anyone who bought an Apple product during that period and who was forced to pay the $35 support fee the company introduced in October 1997 will receive a refund. Despite Apple's agreement to honour its advertised promises, it does not, according to the FTC statement of the case, accept that it violated the law. However, that's language typical of a settlement made to avoid court action. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.