Feeds

‘Phone Bug’ could cripple UK businesses

Only one in 10 ready for change

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

An independent IT consultancy is warning firms that they need to start planning now -- or face severe disruption -- when the "The Big Number" telephone changes come into effect in June. Hampshire-based Commslogic says that companies failing to take notice of the "phone bug", as senior consultant Jonathan Tucker puts it, face higher charges and dialling difficulties if they don't plan ahead for the change. It's a view supported by National Code & Number Change (NCNC), a group set up by the UK's telecoms operators, to oversee the mammoth project. Last November the NCNC published research which revealed that only one in 10 firms had taken any action to prepare for the changes. A spokesman for the NCNC today was unable to confirm how many more businesses had taken the necessary steps to prepare themselves for the changes. Yet if businesses fail to re-configure equipment, their calls may not get through or could connect to wrong numbers, the NCNC admitted. The Big Number telephone change is far more reaching than BT's PhOneDay in 1995 when the "1" was slipped into codes. It is set to overhaul telephone numbers in the UK and will affect codes, numbers and mobile phones. It will also provide additional capacity by reserving four additional number prefixes for future area codes. The move has been ordered by telecoms watchdog Oftel as a way of creating more numbers to meet the ever-growing demand for telecoms-related services, such as access to the Internet. At the moment, it is gearing itself for a major awareness campaign to be begin later this month when it hopes to make more people aware of the problem. Until then, it is targeting equipment suppliers and service engineers asking them to approach their customers as a way of ensuring that businesses are ready for the changes which begin to take effect on June 1. "But they've only got six months, which is not long, given the number of customers who need help," said a spokesman for the NCNC. The NCNC has identified six technical issues which need to be addressed before June 1. · least cost routing · payphones · call loggers · ISDN · 01 quick fixes · call barring ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.