Feeds

PSINet blames Energis for network problems

Quit whingeing and pull your finger out, say customers

  • alert
  • submit to reddit

Protecting users from Firesheep and other Sidejacking attacks with SSL

PSINet -- one of the world's largest corporate Internet service providers (ISPs) -- has said problems that have been dogging its network will be resolved today. An engineer from Energis -- the telecoms network provider -- is currently working to fix problems that have brought frustration and disruption to business customers over the last two weeks. PSINet has tried to distance itself from the problems claiming that the blame for any breakdown in performance ultimately resided with Energis. The telecoms company admitted that customers were experiencing problems during peak times and pointed to a "large increase in traffic" as the cause of the faults. "We're implementing a new networking plan which should deliver improved performance," said a spokeswoman for Energis, who also admitted that customers of Cable & Wireless and Planet Online -- the ISP it acquired during the summer -- were also experiencing problems. In an attempt to provide a short-term fix some customers were transferred to analogue lines during the worst of the problems but PSINet claims it is still unable to say exactly how many companies have been affected. Energis' insistence that it prides itself on it high level of customer care has been questioned by one disgruntled customer who said that it "simply wasn't good enough". "We weren't told of the problem in the first place and were never informed of when it was going to be put right," said Drew Cullen of The Register. "It has really hacked us off that we have had to investigate this problem with our journalist hats on just to find out what's going on. "Why couldn't they have told us instead of leaving us in the dark all this time? I don't call that customer service." Energis -- whose customers include the BBC, Boots the Chemist and Eurostar -- said that a "network enhancement programme" is being put in place which should help increase network capacity. ®

Website security in corporate America

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.