Feeds

AOL claims Dixons Freeserve bubble will burst

High helpline charges to blame, says erstwhile top UK ISP

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

Defectors tempted by free Internet access from Freeserve are beginning to return to AOL's fold because of the high cost of Dixon's technical support line, the top online service has claimed. And despite Freeserve's phenomenal growth, AOL has experienced no substantial drop in membership, it maintains, although it concedes that people have defected to its rival access provider. AOL's claims follow Freeserve's boast earlier this week that it had become the most popular ISP in the UK after netting more than 500,000 accounts and relegating AOL to second place (see Freeserve spells end of AOL's UK supremacy). And the news coincided with a story in today's Daily Telegraph slagging off Dixons for charging punters too much to use its Freeserve technical support line. The £1-a-minute telephone helpline is used by people who find it difficult to log onto the Internet. "If people start getting bills for £100 they're going to get pretty hacked off," said one disgruntled Freeserve customer speaking in the Telegraph. "People look at this and think it's a free service -- they don't realise," he added. A spokeswoman for Dixons said running up a tab like this was highly unlikely since the company calls people back after 20 minutes if a problem remains unresolved. Typically, calls only last around four minutes, she said. ®

The Power of One Infographic

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.