Feeds

AOL claims Dixons Freeserve bubble will burst

High helpline charges to blame, says erstwhile top UK ISP

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Defectors tempted by free Internet access from Freeserve are beginning to return to AOL's fold because of the high cost of Dixon's technical support line, the top online service has claimed. And despite Freeserve's phenomenal growth, AOL has experienced no substantial drop in membership, it maintains, although it concedes that people have defected to its rival access provider. AOL's claims follow Freeserve's boast earlier this week that it had become the most popular ISP in the UK after netting more than 500,000 accounts and relegating AOL to second place (see Freeserve spells end of AOL's UK supremacy). And the news coincided with a story in today's Daily Telegraph slagging off Dixons for charging punters too much to use its Freeserve technical support line. The £1-a-minute telephone helpline is used by people who find it difficult to log onto the Internet. "If people start getting bills for £100 they're going to get pretty hacked off," said one disgruntled Freeserve customer speaking in the Telegraph. "People look at this and think it's a free service -- they don't realise," he added. A spokeswoman for Dixons said running up a tab like this was highly unlikely since the company calls people back after 20 minutes if a problem remains unresolved. Typically, calls only last around four minutes, she said. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
America's super-secret X-37B plane returns to Earth after nearly TWO YEARS aloft
674 days in space for US Air Force's mystery orbital vehicle
10 Top Tips For PRs Considering Whether To Phone The Register
You'll Read These And LOL Even Though They're Serious
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.