The Register® — Biting the hand that feeds IT

UK high street retailers make more profit from warranties than PCs

Survey lifts lid on scam

Free whitepaper – Out-of-box comparison between Dell, HP, and IBM blade servers

High-street retailers selling expensive warranties on home computers to the general public are generating more profit from the warranty than the PC sale. The most recent expose, a survey published in Computeractive magazine, reinforces earlier findings by Which? magazine and others, and the magazine's editor Jim Lennox warned that many extended warranties don’t offer good value for money. The main culprits are big-names, most notably, Dixons, Curry’s and PC World, all charging £299 for a three-year warranty, while rival Comet charges £289. The costs vary enormously, ranging from £84 to £300, but many warranties have spurious value anyway. Some offer telephone helplines at a stinging 60 pence per minute, and most don’t cover accidental damage, which is the most common cause of computer failure. Computeractive said that most PC faults occur within the first year of ownership when the systems are still under manufacturer’ guarantee, and manufacturers offer better value than the chains, with Dell UK leading the pack at £120. ®

Free whitepaper – Dell PowerEdge servers product guide

Don’t Miss

DustbinDirty, dirty PCs: The X-rated picture guide

Ventblockers Horror beyond human imagination

SC09Top 500 supers - rise of the Linux quad-cores

SC09 Jaguar munches Roadrunner

Ubuntu teaser Early adopters bloodied by Ubuntu's Karmic Koala

Smooth Windows upgrade it ain't

Sign up, sign up for The Register IT security newsletter

Narrowcasting for the email classes