Feeds

Users don't rate retailers

PC chains slammed by buyers, says Which? survey

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Retailers and helplines have come in for some harsh criticism from Which? magazine after it collected the experiences of UK home computer users. The survey found that 20 per cent of new buyers have major problems settuing up their PC purchases, and 40 per cent experience diffulties during their first year of ownership. And customers seeking help were often directed to support desks at the end of premium rate phone numbers, ensuring they could easily end up paying £30 per hour. Retailers fared little better. Black marks were awarded to Dixons, Currys, Comet and PC World -- most surveyed users said they would not buy computer equipment from these stores again. Only John Lewis and independent retailers won much in the way of positive feedback. Instead, the clear result of the survey was users generally have a better experience buying Direct. Manufacturers Dan, Dell, Gateway and Apple were all highly rated by users for reliability -- most users of these companies' machines said they would recommend them to other buyers. ® Click for more stories

Choosing a cloud hosting partner with confidence

More from The Register

next story
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Right to be forgotten should apply to Google.com too: EU
And hey - no need to tell the website you've de-listed. That'll make it easier ...
prev story

Whitepapers

Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.