Feeds

Hard disks chief cause of new PC failures

Windows Magazine survey reveals

  • alert
  • submit to reddit

New hybrid storage solutions

More than one in 10 desktop PCs sold fail to work when they are taken out of the box, according to a survey by Windows Magazine in the US. “Don’t be a cheapskate when it comes to the hard disk, CD-ROM drive, modem, mouse, monitor and motherboard (in that order),” Windows Magazine advises. “These are the parts that fail most often.” Faulty hardware components were cited as the chief cause of failure by 37 per cent of the 2,900 readers surveyed. By far the most common problem was with hard disks -- 17 per cent didn’t work. Driver problems or hardware/software conflicts came in second at 36 per cent. Application software was to blame for 34 per cent of cases while the operating system accounted for 24 per cent of problems. In terms of getting the problems fixed, 61 per cent went directly to the vendors' support desks with one in four needing a new part or complete replacement. Users made 2.7 calls on average to resolve a problem: time on hold averaged 10 minutes. Top performers in the survey were Hewlett-Packard and Dell, while Compaq, Gateway, IBM and Micron were all ranked as "good" in the Windows Magazine survey. ® Click here for more stories

The next step in data security

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.