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Gartner pulls cost study after calc error

Error in cost calculation kind of undermined study

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Gartner Group has pulled a study from its Web site following the discovery of a screw-up in the calculations. The study, Workgroup and Intranet Computing: Cost of Ownership, was commissioned by IBM, Microsoft, NetScape, Novell and Oracle, and detailed costs and usage profiles of 338 enterprises using workgroup and intranet software. Unfortunately, Gartner confesses, "During a quality audit, GartnerGroup has discovered an incorrect formula in the cost calculation of the operations component of this study." The full study has already gone to the clients, and a summary was posted on the Web site. "The planning and implementation components of the study remain valid," Gartner pleads in mitigation. Still, it's not ideal. "GartnerGroup is asking users to review their use of the management summary of the study. Operations costs should not be used, and direct comparisons based on these costs are not valid. However, the planning and implementation costs are valid, and comparisons between sponsors' products based on these costs are meaningful where the products are used in similar ways." A new study, Workgroup and Intranet Computing: Costs of Operations, is being produced for the clients for free. ®

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