Feeds

Hard drives a tender subject for Western Digital

Will it follow the European lead?

  • alert
  • submit to reddit

Protecting users from Firesheep and other Sidejacking attacks with SSL

Western Digital is investigating the possibility of outsourcing its US maintenance and repair services, following the example of its European arm. The manufacturer confirmed that it has invited some storage specialists, including UK companies, to submit tenders for the project. The company is keen to stress that the final go ahead has not yet been given, but informed sources said that a decision would be made no later than Christmas. The European situation for drives failing under warranty, where the bulk of responsibility falls to the channel, will not change. Outside the first year’s warranty, staff at the tech support centre in Amsterdam can authorise the return of the drive for repair. The maintenance itself is outsourced to a German company called EZI. A spokesperson for Western Digital UK said it advised its dealers to offer repair or replacement for faulty hard drives, but that it could not dictate terms to the distributors. Back in the US, Western Digital has expanded its Web based customer support program by introducing an online RMA (Return Materials Authorisation) feature. “Our Web based support program is all about making support easier for our customers to obtain,” said Ed Inal, VP of customer support. Paul Calderwood, head of marketing in the UK commented on the expansion: “This service is available now, to all our customers, in the US, the UK, the rest of Europe and anywhere else they happen to be.” The company plans to extend the rest of its support services to its web site, allowing 24 hour access to information about compatibility, troubleshooting, installations and other FAQs. The home page is WD. ®

Website security in corporate America

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.