Feeds

Hard drives a tender subject for Western Digital

Will it follow the European lead?

  • alert
  • submit to reddit

Top three mobile application threats

Western Digital is investigating the possibility of outsourcing its US maintenance and repair services, following the example of its European arm. The manufacturer confirmed that it has invited some storage specialists, including UK companies, to submit tenders for the project. The company is keen to stress that the final go ahead has not yet been given, but informed sources said that a decision would be made no later than Christmas. The European situation for drives failing under warranty, where the bulk of responsibility falls to the channel, will not change. Outside the first year’s warranty, staff at the tech support centre in Amsterdam can authorise the return of the drive for repair. The maintenance itself is outsourced to a German company called EZI. A spokesperson for Western Digital UK said it advised its dealers to offer repair or replacement for faulty hard drives, but that it could not dictate terms to the distributors. Back in the US, Western Digital has expanded its Web based customer support program by introducing an online RMA (Return Materials Authorisation) feature. “Our Web based support program is all about making support easier for our customers to obtain,” said Ed Inal, VP of customer support. Paul Calderwood, head of marketing in the UK commented on the expansion: “This service is available now, to all our customers, in the US, the UK, the rest of Europe and anywhere else they happen to be.” The company plans to extend the rest of its support services to its web site, allowing 24 hour access to information about compatibility, troubleshooting, installations and other FAQs. The home page is WD. ®

3 Big data security analytics techniques

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.