Feeds

Hard drives a tender subject for Western Digital

Will it follow the European lead?

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Western Digital is investigating the possibility of outsourcing its US maintenance and repair services, following the example of its European arm. The manufacturer confirmed that it has invited some storage specialists, including UK companies, to submit tenders for the project. The company is keen to stress that the final go ahead has not yet been given, but informed sources said that a decision would be made no later than Christmas. The European situation for drives failing under warranty, where the bulk of responsibility falls to the channel, will not change. Outside the first year’s warranty, staff at the tech support centre in Amsterdam can authorise the return of the drive for repair. The maintenance itself is outsourced to a German company called EZI. A spokesperson for Western Digital UK said it advised its dealers to offer repair or replacement for faulty hard drives, but that it could not dictate terms to the distributors. Back in the US, Western Digital has expanded its Web based customer support program by introducing an online RMA (Return Materials Authorisation) feature. “Our Web based support program is all about making support easier for our customers to obtain,” said Ed Inal, VP of customer support. Paul Calderwood, head of marketing in the UK commented on the expansion: “This service is available now, to all our customers, in the US, the UK, the rest of Europe and anywhere else they happen to be.” The company plans to extend the rest of its support services to its web site, allowing 24 hour access to information about compatibility, troubleshooting, installations and other FAQs. The home page is WD. ®

Intelligent flash storage arrays

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.