Feeds

Hard drives a tender subject for Western Digital

Will it follow the European lead?

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Western Digital is investigating the possibility of outsourcing its US maintenance and repair services, following the example of its European arm. The manufacturer confirmed that it has invited some storage specialists, including UK companies, to submit tenders for the project. The company is keen to stress that the final go ahead has not yet been given, but informed sources said that a decision would be made no later than Christmas. The European situation for drives failing under warranty, where the bulk of responsibility falls to the channel, will not change. Outside the first year’s warranty, staff at the tech support centre in Amsterdam can authorise the return of the drive for repair. The maintenance itself is outsourced to a German company called EZI. A spokesperson for Western Digital UK said it advised its dealers to offer repair or replacement for faulty hard drives, but that it could not dictate terms to the distributors. Back in the US, Western Digital has expanded its Web based customer support program by introducing an online RMA (Return Materials Authorisation) feature. “Our Web based support program is all about making support easier for our customers to obtain,” said Ed Inal, VP of customer support. Paul Calderwood, head of marketing in the UK commented on the expansion: “This service is available now, to all our customers, in the US, the UK, the rest of Europe and anywhere else they happen to be.” The company plans to extend the rest of its support services to its web site, allowing 24 hour access to information about compatibility, troubleshooting, installations and other FAQs. The home page is WD. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.